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Terms of Service

These Terms govern access to and use of our website, shop-management software, customer portals, and related services.

Effective date: July 21, 2026

1. Agreement, Sonnet, and eligibility

These Terms of Service (Terms) are an agreement between you and the person or organization that provides Sonnet (the Provider). Sonnet is shop-management software for automotive service businesses. In these Terms, Sonnet refers to the software, website, customer portals, and related offerings, and we, us, and our refer to the Provider.

These Terms cover our website, shop-management software, customer portals, and related services (collectively, the Services). By creating an account after being presented with these Terms, purchasing access, or otherwise accepting them, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and able to form a binding contract. The Services are intended for lawful business use. If you use them for a business or organization, you represent that you have authority to bind it, and you includes that business or organization.

2. The Services and MVP status

The Services may help businesses manage customers, vehicles, jobs, services, estimates, invoices, payment records, files, media, and customer portals. We may add, change, limit, or remove features as the Services develop.

The Services are an early-stage minimum viable product. They may be incomplete, contain errors, experience interruptions, change without notice, or lose or process information incorrectly. Unless we expressly agree otherwise in writing, we do not promise any feature, release date, continuous availability, response time, service level, or ability to recover information.

Keep independent copies of information that is legally, financially, or operationally important. Do not rely on the Services as your only recordkeeping system.

3. Accounts and portal access

You must provide accurate account information, keep it current, protect login credentials, configure roles and permissions appropriately, and promptly notify us of suspected unauthorized access. You are responsible for activity through your account and for your authorized users.

Customer portal links may allow access without a customer account. Anyone with a valid link may be able to see information available through it. You are responsible for choosing what to share, sending links to the intended recipient, and revoking or replacing access when appropriate.

4. Your Data and responsibilities

You retain your rights in information, files, and other content you submit to the Services (Your Data). You give us a limited, nonexclusive right to host, copy, process, transmit, display, resize, and otherwise handle Your Data only as reasonably needed to provide, secure, maintain, and support the Services, follow your instructions, enforce these Terms, and comply with law.

You represent and agree that:

  • You have the rights and permissions needed to submit and use Your Data.
  • You will provide required notices and obtain required consent from customers, employees, and others, including before uploading recordings or media.
  • Your Data and use of the Services will comply with privacy, consumer-protection, tax, employment, recording, marketing, automotive-repair, record-retention, and other laws that apply to your business.
  • Your Data will not contain malware or violate another person's rights.

Unless a feature is expressly designed for it, do not upload complete payment card numbers, banking passwords, Social Security numbers, medical records, biometric identifiers, government-account credentials, or similarly sensitive information.

5. Estimates, invoices, and payment records

The Services may calculate or display estimates, invoices, taxes, totals, balances, and payment records based on information you enter. You are responsible for reviewing those outputs before relying on or sending them and for reconciling them with your official bank, payment, accounting, tax, and business records.

A payment marked as paid does not independently prove that money was received, settled, deposited, or refunded. The Services do not currently process payments made by your customers. We do not provide legal, tax, accounting, financial, or professional automotive-repair advice.

6. Acceptable use

You may not use the Services to:

  • Violate law, another person's rights, or these Terms.
  • Upload malware or unlawful, infringing, deceptive, abusive, or harmful material.
  • Access another account or information without authorization or bypass access controls.
  • Probe, scan, disrupt, overload, or interfere with the Services or their infrastructure.
  • Reverse engineer or copy the Services except where law expressly permits it.
  • Scrape or extract information by unauthorized automated means.
  • Send spam, impersonate another person or business, or engage in fraud.
  • Resell, sublicense, or provide the Services for unrelated third parties without our permission.

7. Fees and subscriptions

Some access may be free, in beta, or offered as a paid plan. If you purchase access, the price, billing period, renewal, cancellation, and any special terms will be shown at checkout or in another written agreement. If recurring billing is disclosed, you authorize us and our payment provider to charge the applicable fees and taxes until you cancel.

Unless stated otherwise, cancellation takes effect at the end of the current paid period, and fees already paid are nonrefundable except where required by law. We may change fees for a future billing period with advance notice and may restrict access for failed or overdue payments. A payment provider may process fees paid to us under its own terms; we do not receive complete payment card numbers.

8. Our intellectual property and feedback

We and our licensors retain all rights in the Services, software, designs, interfaces, documentation, branding, templates, and other materials we provide. Those rights do not include Your Data. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable, revocable right to use the Services for your internal business operations during your authorized access period.

If you provide ideas, suggestions, or other feedback about the Services, you give us a perpetual, worldwide, royalty-free right to use it without restriction or compensation. This does not transfer ownership of Your Data.

9. Third-party services

The Services rely on third-party hosting, storage, authentication, email, analytics, security, billing, and other services. Third parties may apply their own terms and privacy policies. We are not responsible for their independent acts, omissions, changes, or interruptions outside our control.

10. Suspension, termination, and data availability

You may stop using the Services at any time and may request account closure by emailing support@trysonnet.ai.

We may restrict, suspend, or terminate access if you materially violate these Terms, fail to pay, create a security, legal, or operational risk, engage in suspected fraud or unauthorized activity, or if we discontinue the Services. When reasonably practical, we may provide notice and an opportunity to correct a violation.

Retrieve information you wish to keep before closing your account. After termination, access ends and we may delete Your Data after a reasonable period, subject to backup processes and legal retention needs. We do not guarantee that Your Data will remain available after termination. Outstanding obligations and provisions that should reasonably survive termination will remain in effect.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY DEVICE OR THIRD-PARTY SERVICE; THAT DATA WILL NOT BE LOST; OR THAT OUTPUTS WILL MEET YOUR BUSINESS, LEGAL, OR REGULATORY REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROVIDER, OUR SERVICE PROVIDERS, AND THEIR RESPECTIVE OWNERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITIES, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LEGALLY BE LIMITED.

13. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless the Provider and our employees, contractors, and suppliers from third-party claims, damages, losses, liabilities, and reasonable legal expenses arising from Your Data, your business, your products or services, your violation of these Terms or law, your violation of another person's rights, or your authorized users. We will give reasonable notice and cooperation. You may not settle a claim in a way that admits fault by or imposes obligations on us without our written consent.

14. Governing law and general terms

These Terms are governed by the laws of the U.S. state where the Provider is principally located, without regard to conflict-of-law rules. Before filing a lawsuit, a party must give written notice of the dispute and allow 30 days for an informal resolution attempt. Any lawsuit must be brought in the state or federal courts serving the county where the Provider is principally located, and each party consents to their jurisdiction and venue. This does not prevent urgent injunctive relief or override rights that cannot lawfully be waived.

These Terms, our Privacy Policy, and any applicable written purchase or beta terms are the entire agreement about the Services. You may not assign them without our consent; we may assign them as part of a financing, reorganization, merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified only as necessary and the rest will remain effective. Neither party is liable for delay caused by circumstances outside its reasonable control. The parties are independent contractors.

15. Changes, electronic communications, and contact

We may update the Services and these Terms as the business develops. We will post revised Terms and update the effective date, and may provide additional notice of material changes where required. Changes apply prospectively. If you do not agree, stop using the Services.

You agree to receive agreements, notices, disclosures, and other service communications electronically, including by email or through the Services, to the extent permitted by law.

Questions or legal notices concerning Sonnet may be sent to support@trysonnet.ai.